Customer Experience2019-07-08T14:55:06-06:00
Customer Experience | VisionTree Ventures

Customer Experience

Every organization would like to engage their digital customer better through better experience offered by their Sales, Marketing and Services LoB’s on any device, any time, anywhere. VisionTree has partnered with Salesforce in order to offer customer success platform so that its clients so that they can build deeper and meaningful personalized relationships with their own customers, enhance customer support and close the deal faster besides driving built-in predictive intelligence, mobile-first design and the agility of the cloud CRM platform.

Process Improvements

Sales Process Automation

Accelerate Productivity | VisionTree Ventures

ACCELERATE

Productivity

In the age of Artifical Intelligence, every enterprise would like to sell smarter on any device and access to every step of your sales process, starting with prospects. Automatically capture data, get instant insights, and proactively coach reps to win with predictive forecasting.

VisionTree can implement Salesforce Sales cloud whereby complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions. Gain insights from popular social media sites such as Facebook, Twitter, and LinkedIn right within Salesforce. Additionally, sales cloud helps with a complete view of Opportunity Management where you can build customize opportunity stage, products, competition and Stay connected. As a result, you have real-time access to people and information you need to close every sale.

Evaluate Salesforce Services

Customer Personalization

Orchestrate | VisionTree Ventures

ORCHESTRATE

Every Interaction

Every enterprise would like to connect data across multiple sources and devices to gain a unified view of the customer however for real-time engagement; your organization should able to measure end-to-end effectiveness of their campaign across all digital channels.

VisionTree implements Salesforce Marketing Cloud to derive actionable insights through unified data sources, personalizing every channel and engage in any stage of the engagement with your brand.

We help you to trigger customers on journeys based on real-time events like purchases, mobile app downloads, or closed service cases and continuously adjust customers’ paths based on their current and predicted behavior across email, mobile, advertising, the web, direct mail, sales, commerce, and service.

Evaluate Salesforce Services

Customer Satisfaction

Increase Customer Happiness | VisionTree Ventures

INCREASE

Customer Happiness

It is evident that more you solve customer challenges, more you earn trust and more you earn trust, more business customer pass on to you. Every organization which is its multiple channels accessible to the customer for better service are more favorable to win new business with the customer.

VisionTree helps you to implement Salesforce Service Cloud and communities with Artificial Intelligence enabled chatbots, Social Media automated cases, SMS and Facebook Messages besides deliver personalized support in your customer’s moment of need with chat.

As an advanced solution, we can increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence. For more complex cases, bots can reduce wait-times by collecting and qualifying customer information upfront for a quick and seamless handoff

Evaluate Salesforce Services

Connected Customers

Empower Customer | VisionTree Ventures

EMPOWER

Customers

Majority of the enterprises run multiple on-premise, on the cloud or unified platforms to conduct their business whereby they multiple custom apps besides using enterprise apps from the market. This creates a challenge of managing different data formats with visual data mapping and real-time need of high-quality APIs and integrations that can automated unit tests to increase efficiency by collaborating, testing, and providing feedback from within the product itself while agent is busy serving the customer with information they are looking for whether from front-end or back-end system.

VisionTree can integrate native or third party systems on your platform with Mulesoft Anytime Platform Integration Service to deliver customer experience faster with access to reusable integration templates, API designs, and connectors.

Evaluate Salesforce Services

Solution Framework

Connected Customers for Financial Services

Deliver the personalized engagement, proactive advice, and goal-based planning are key priorities of Wealth Managers ; Rich customer profiles across all products and business lines are the priorities of Commercial Bankers; Deliver outstanding service when customers need it most with omni-channel integration across social, web, email, and more — all in a single cloud instance are the priorities of Insurance companies while collaborate securely and streamline client engagement are the mission critical need of Institutional bankers. VisionTree has parted with Salesforce in order to address those priorities through Customer Success Platform for Financial Services :

Transformation Experts

Sales Intelligence Expert

Salesforce | VisionTree Ventures

VisionTree will deploy Salesforce Sales cloud expert to configure your organization specific lead, account, opportunity or contract management process concerning your target audience, also, to driving unique collaborative forecast across all your product and services which can scale anytime with your growth of the company. The expert will also tailor-made end-to-end workflow processes across customer acquisition lifecycle for real-time insights.

Customer Success Expert

Salesforce | VisionTree Ventures

VisionTree will deploy Salesforce Service cloud expert to configure your customer and corporate helpdesk across all lines of business and all digital channels whether email, social, messaging or chat for faster, reliable case resolution for 360 customer view. An expert can also increase agent productivity through Artificial Intelligen, driven chatbox using Lightning process builder.

Engagement Expert

Salesforce | VisionTree Ventures

VisionTree will deploy Salesforce Marketing cloud expert to connect data across multiple touchpoints and devices to gain a unified view of the customer. The expert will help to create two-way, real-time engagement from awareness to advocacy with dynamically deliver the next best action for every dual at scale. The Expert will also configure data sources ns Einstein to orchestrate every interaction with the power of Artificial intelligence.

Platform Integration Expert

Mulesoft | VisionTree Ventures

VisionTree will deploy Salesforce MuleSoft expert to decouple data extraction from processing and delivery, and quickly swap data sources without affecting downstream users. As a result, connect to systems rapidly, maintain data consistency, and deliver a multidimensional view of every customer. The expert will help to connect customer data with users who need involving disparate systems, multiple data formats, and changing data sources such as MDM, ERP, CRM, or analytics system.

Ecosystem Readiness Expert

Salesforce | VisionTree Ventures

VisionTree will deploy Salesforce community expert to build your customer portal, partner portal, employee portal or even strategic customer specific account portal where they can find answers themselves, on their terms and time frame with features such as knowledge base, self-service with knowledge articles, cases & resolutions for end-to-end digital experience platform. Our expert will infuse communities with data from any system, anywhere in order to automatically suggests connections to experts, groups, and content based on individual interests, needs, and behavior, inviting deeper community participation.

Financial Cloud Expert

Salesforce | VisionTree Ventures

Series of financial services companies are looking to deliver personalized engagement, proactive advice, and goal-based planning for their customers. VisionTree deploys Salesforce FSC expert to implement industry-specific objects, validation rules, workflows, apex class, apex triggers and visualforce pages for wealth managers, bankers, institutional bankers and insurance companies for omnichannel integration across social, web, email in a single salesforce instance.

Transformation Value

Data Integration | VisionTree Ventures

50%–70%

Faster Data Integration

Customer Retention | VisionTree Ventures

50%–70%

Faster Data Integration

Sales Insights | VisionTree Ventures

50%–60%

Improve Sales Insights

More Leads | VisionTree Ventures

32%

More Leads

Touchpoints | VisionTree Ventures

Unify

Customer Touchpoints

Forecast Accuracy | VisionTree Ventures

40%–60%

Increase in Salesforce Forecast Accuracy

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Sales Cycle.  Personalization. Customer Service

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