A modern enterprise runs its business processes on various platforms like Order management systems (OMS), ERP for core processes, and CRM for customer data. Every system plays a critical role in collectively achieving the desired business results. Usually, there are tactical integrations between these systems that allow data transfer at periodic intervals as feasible either on on-premise, cloud, or hybrid.
Every system change has different frequency to introduce new processes for improving business capabilities; hence, it is difficult for IT managers to retain stability and continuity of the core system while such transition initiated. Additionally, the number of internal and external connecting end-points to the business systems has increased exponentially, which makes point-to-point integration fragile and more expensive to maintain. It results in inefficiencies in delivering unified customer experience across diversified channels.
VisionTree implements MuleSoft Anytime Platform to deliver a seamless, real-time integration across all business processes. API-led connectivity, allows business processes to run individually while allowing the predetermined end-point real-time data to flow from one system to another. Large enterprises that have complex, cross-linked connectivity needs; API-led connectivity offers agility and flexibility through multi-tier distinctive connecting blocks:
System Layer: All IT systems comprise of core systems of record (i.e., ERP, Customer Database), which are not easily accessible due to connectivity concerns. System Layer APIs provide means of accessing the core systems in a canonical format while insulating them from any interface changes.
Process Layer: The underlying business processes absorbs data from the system layer independent of core systems and delivery channels. Process Layer APIs perform specific functions and provide access to non-central data.
Experience Layer: Common data made accessible to a broad set of channels to consume in a variety of different forms without the need to set-up point-to-point integrations for each channel.
API-led integration unlocks data right at the system layer and makes data available for all business-critical processes to consume through real-time API. Finally, at the experience layer, enterprises can use readily available APIs to feed into customer applications and also use these APIs to build a connected application network.
API-led integration abstracts the complexities involved in the underlying processes and allows to upgrade various individual systems without impacting other mission-critical processes.
Large enterprises can begin by implementing API-led connectivity for a specific use case or a particular line of business which creates a finite focus area. Once the initial validated proof, it allows for broader adoption and scalability.
VisionTree helps organizations drive incremental system changes to achieve scale and agility by implementing API-led integration through MuleSoft Anytime Platform. For enterprises who want to continuously innovate and provide a seamless experience to their customers, real-time, it is critical to have a more responsive and flexible architecture based on API-led integration.